the only choice to prosper in the future.
The fundamental goal of INTERCOM Ltd. is Customer satisfaction, which is achieved by relying on a series of cornerstones that are an expression of the company's mission and vision:
The tools INTERCOM Ltd. has at its disposal to achieve the goal of customer satisfaction are mainly its own trained personnel, who are directly responsible for maintaining and improving the company's organization, and operating facilities appropriate to the needs.
Management is committed to a policy that places the customer at the center of activities. In particular, customer satisfaction is pursued through moments of verification and updating on issues related to the services offered.
Customer satisfaction is pursued by offering and adapting all processes to the customer's particular detected, implicit and explicit needs, while also monitoring the achievement of the objectives agreed upon in the contractual phase.
The customer assumes a central role in our success. Therefore, it becomes important to get to know them thoroughly, deliver services that meet their needs and create high customer satisfaction.
This is why we call ourselves partners with our clients and not mere suppliers, a key point that distinguishes us from our competitors.
The above list of activities serves INTERCOM Ltd. to realize an enterprise strongly focused on its customers, increase effectiveness in the market and make costumer satisfaction the differentiating factor in a highly competitive market.
It is in INTERCOM srl's interest to increase awareness of Quality System management through continuous training and information, carried out also through the dissemination of this policy at all company levels. Objectives, related means, and targets for improvement are defined annually in the Management Review, in harmony with the general objectives expressed in the Quality Policy. In addition, the company, through the coordination and control of the Quality System, wants to ensure that the expected goals are achieved and maintained, that continuous improvement is promoted, and that risk-based thinking governs the approach for all processes.
Management has formulated, documented and disseminated the "Quality Policy," with particular reference to the objectives to be aimed at and the commitments through which these objectives are to be achieved.
Specific goals will be defined annually by management and disseminated to all employees through the improvement plans.
Gorgonzola, 06/02/2019
Management
L. Silipigni
