The fundamental objective of INTERCOM srl is customer satisfaction, which is achieved by relying on a series of cornerstones that express the company's mission and vision:

• a careful understanding of the Customer's needs and expectations
• A good organization to put it into practice
• The constant improvement of the product provided and the service offered.

The tools that INTERCOM srl has at its disposal to achieve the goal of Customer satisfaction are primarily its trained personnel, who are directly responsible for maintaining and improving the company organization, and operational structures suited to its needs.

Management is committed to pursuing a policy that places the customer at the center of its activities. In particular, customer satisfaction is pursued through review and update sessions on topics related to the services offered.

Customer satisfaction is pursued by offering and adapting all processes to the customer's particular detected, implicit and explicit needs, while also monitoring the achievement of the objectives agreed upon in the contractual phase.
The customer plays a central role in our success. It is therefore important to get to know them thoroughly, provide services that meet their needs, and create high customer satisfaction.
This is why we define ourselves as partners to our clients rather than mere suppliers, a fundamental point that sets us apart from the competition.
The list of the aforementioned activities serves INTERCOM srl to create a company strongly focused on its customers, increase market effectiveness, and make customer satisfaction the differentiating factor in a highly competitive market.

It is in the interest of INTERCOM srl to increase awareness regarding the management of the Quality System through ongoing training and information activities, which are also carried out by communicating this policy to all company levels. The objectives, related means, and improvement targets are defined annually during the Management Review, in harmony with the general objectives expressed in the Quality Policy. Furthermore, through the coordination and control of the Quality System, the company aims to ensure that the expected objectives are achieved and maintained, that continuous improvement is promoted, and that the concept of risk-based thinking governs the approach for all processes.

Management has formulated, documented, and disseminated the “Quality Policy”, with particular reference to the objectives to be pursued and the commitments through which to achieve these objectives.

Specific goals will be defined annually by management and disseminated to all employees through the improvement plans.

Gorgonzola, 06/02/2019

Management
L. Silipigni

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